FAQ's

Q. Where do you deliver the cakes?
A. We do deliver cakes across Delhi and covering each parts like south, north, east, west, central Delhi. We are delivering cakes for individuals, families, corporates and for everyone as our motive is to spread happiness in form of yummy cakes.

Q. What are the methods of payment?
A. We do accept all modes of payment. One cake order cake online and pay through credit card, debit card net banking etc. We do accept all kinds of cards. One can also opt for COD to facilitate the cash transactions.

Q. For which occasions do you serve the cakes?
A. Cakes are meant for special occasions, festive and get together. We do have variety of cakes to serve for. Keuchen paradise has been designing the cakes for various occasions like birthday, Diwali, Christmas, wedding, anniversary, Valentine's Day, Mother's Day, Father's Day, new year, friendship day, bhaiduj, baby shower and other occasions. Grabbing a tasty food never rely on occasions only. One can order the premium cakes for picnic and small get together. In fact, do not let festival to create moments, just create memories by celebrating each day as special.

Q. Do you deliver the cakes at midnight also?
A. Yes, we understand the value of emotions and we do value the same. People are quite curious to surprise their close ones which is possible through midnight cake delivery on Delhi. Keuchen paradise successfully rendering midnight cake delivery services for anniversaries and birthdays.

Q. Do you deliver cakes in hotels ?
A. Many times, visitors stay in hotels. To welcome the foreign friends, you can order the cakes online by mentioning the correct address along with the full name and hotel room number and preferred time. It would be our pleasure to be a part of your happiness.

Q. What to do if I do not receive confirmation via mail or message?
A. Once you may make order online, you will immediately receive a confirmation through mail or phone message. In case of any delay, you can call on 8826728282 or may write us info@keuchenparadise.com

May I change the delivery address or delivery time?
A. Your address or delivery time may be changed if the order is not being processed or delivered or in-transit. In case of immediate response , you are requested to kindly make a quick call while referring your order number or registered mobile number.

Q. Is it safe to make payment online prior to receive the delivery?
A. We have secure payment gateway system through payU. Your card information will be encrypted and will be sent for process through using SSL technology. We do not save any card number, it is all the technical process handled through payment gateway system.

Q. Is my personal information fully secured?
A. Yes, we do not sell or rent your information. Your login details will be kept with us for future reference or for discount offers or for promotional codes only. It will not be shared with any other company.

Q. How can I set the delivery date and time?
A. Yes, while preparing for order, you may prefer to set al the details like date and time.
Just select cake of your choice and order the same online by setting your preferred time and location

Q. What if there is problem in cake or non-delivery of the cake?
A. If the cake order by you is wrongly delivered, you may email us or call us within 2 hours. In case of delay due to traffic issues, you may be requested to corporate with such problems.
And in case of non-delivery, your order will be resent or may be cancelled by refunding your whole money paid by you in advance.

Q. Will the product will be same as shown on the website?
A. We do have our in-house bakers so the cake quality will the same. As long as the image matters, there may be slight variation due to camera issues. Though shape and size will be delivered to you as chosen by you only.

Q. Will the orders be delivered on the same day?
A. We do try to deliver the cakes on the same day. Yet on the occasions of valentine, Diwali, Christmas, father days, mother days, etc , you may be requested to kindly make an advance order or to make order before one day so that desirous, yummy cake may be delivered to you on the preferred time.

Q. Do you deliver the cakes on Sundays and national holidays?
A. Yes we do. But still you are requested to make order one day before so that staff may be called for the holidays as well.

Q. What if the recipient is not available at the given address?
A. The recipient will be called once. If he suggest to deliver the cake to neighbour, then it may be handed over to the referred person otherwise second attempt of delivery can be made on chargeable basis.

Q. Can I write a message on the products?
A. Cakes are meant to surprise the dear ones so you can mention message while making orders online and we will write the exact message over the card. Please be careful about spelling errors while writing message. We will not be responsible for the wrong message writing by you.

Q. Do your deliver gifts, flowers , cards or other items as well?
A. Yes, keuchen paradise has analysed the market trend and change the fashion accordingly. We do deliver flowers, greeting cards, chocolates and soft toys as a combo gifts. One can select the relevant section and may make the order. Any person may also customise his order by making a call on 8826728282. Just cherish each moment and shot your true love for various occasions like birthday, anniversary, New Year and success party.

Q. How am I sure to receive the order?
A. Through confirmation mail received online or through message.

Q. What if I wish to cancel the order?
A. Your order may be cancelled if the order is not processed. If the cake is designed and ready to delivery then some amount will be deducted as the cancellation charges.

Q. Is there free shipping available for cakes?
A. For the certain areas, we do deliver the cakes online in Delhi with free shipping facility.

Q. What if my cake is melted and flowers are not fresh?
A. Keuchen paradise serve for the customer satisfaction. We do guarantee for the better services and fresh products only. But in case of any defects, you may sent us mail while capturing the picture of the products once it is delivered to you.

Q. What is the meaning of my account?
A. My account is a facility created for the users. Once a user create an online account, his email address will be saved in our data. So one need not to create account or register into website. He or she may login through personal information. My account will also benefit the people for any discount, promo codes or any special offers. So creating account will help you for fastest delivery of cakes.

Q. From where, you buy the products?
A. Cakes are designed in our own bakery shop. Non-perishable items are bought through the dealers who provide us the best quality products at least prices. As far as flowers concerned, we do have contact with the renowned flower shop in Delhi to deliver the fresh and variety of flower bouquet online in Delhi.

Q. How do I know, if the item is delivered to the preferred Location?
A. Generally we do mail the clients once the order gets completed to make confirmation.

Q. Why it is required to deliver the cake in advance.
A. It will help us to buy the best ingredients and to offer you the desk our product on time with right quality and quantity.

Q. Is there any instruction suggested by you?
A. Yes, it would be our pleasure to serve you well so please follow some instruction-

  • Make an advance order
  • Kindly check and double check the personal information , delivery address, message, quantity, delivery date and delivery time.
  • Do mention your right mobile number for easy communication
  • Do refrigerated the cake immediately once you receive the same
  • You may asked to pay extra for midnight delivery of cakes in Delhi

Q. Can you personalize the cake if I desire?
A. Yes, we can. Just send us the desired ingredients and image of the cakes, we will customise the cake accordingly.

Q. Are there any hidden charges?
A. No we do charges any extra money which is hidden from the customer. High level of transparency will be maintained to build a healthy relation.

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